Returns & Exchanges are accepted 14 days from the original date of purchase for items in new condition (never placed into service)  Both new and defective items returned for credit are subject to a restocking fee per the scheduled below.  Shipping costs are non-refundable.

Please contact Quality Discount Cages at info@qualitydiscountcages.com to obtain a return merchandise authorization number.  We require an RMA so that you are protected, and that we can provide you with the correct information necessary to facilitate your return.

Products returned without an RMA may receive a partial refund or no refund at all.  The Return Authorization Number will be provided to you via e-mail - THIS NUMBER must be clearly Printed on the outside of the box.  All items must be returned in new, unused condition, with all parts intact, and in the original packaging.

Provide your name, address, phone number, e-mail address and the reason for the return. 

Cages & Metal Play stands returned are subject to a $75.00 restocking fee, plus the amount we paid to ship the item to you.

Play stands are subject to a $25.00 restocking fee. (PS100 & PS200), plus the amount we paid to ship the item to you.

Toys are non-returnable.

All other items are subject to a 15% restocking fee plus the amount paid to ship the item to you.

Due to health concerns, we cannot accept a return on any item that has been used!  An item that is returned and has evidence of use will not receive a refund.

Quality Discount Cages does not reimburse for return shipping,  We highly recommend that you send the item via an express service and purchase insurance to cover the original purchase price of the item.

NEW PRODUCTS!

Quality Discount Cages, Inc. offers our price guarantee - we will meet or beat any advertised price for the same make and model of our cages.  We stand behind all our products, we provide top notch customer service, excellent product and fantastic prices.