RETURN POLICY

Damaged or Defective Items:

If there is any visible sign of damage to the product or packaging, please immediately report this damage to the shipper, preferably at time of delivery, and to Quality Discount Cages. Please take photographs of the damage as they will help us file a claim with the shipper. We reserve the right to send replacement parts to repair a defective or damaged item. Damaged and/or defective product claims must be filed with Quality Discount Cages within 2 business days of delivery.

If returning a damaged or defective item is deemed appropriate, we will issue you a call tag for the product return; schedule a freight carrier pick up of the item; and send a replacement item to you, all at our expense. Please follow this process because if you spend any out of pocket money on return shipping of a damaged or defective item, you will not be reimbursed.

Returns & Exchanges:

Returns & Exchanges are accepted if within 15 days of delivery date. For health reasons, all items must be in new condition (never placed into service).

Due to health concerns, we cannot accept a return on any item that has been used!  An item that is returned that has evidence of use will not receive a refund.

Quality Discount Cages does not reimburse for return shipping.  We highly recommend that you send the item via an express service and purchase insurance to cover the original purchase price of the item.

Please contact Quality Discount Cages through this Customer Feedback Form to obtain a Return Merchandise Authorization (RMA) number.  We require an RMA so that you are protected, and that we can provide you with the correct information necessary to facilitate your return.

Do not return products to the shipper, manufacturer, or Quality Discount Cages without pre-authorization, as products returned without an RMA may receive only a partial refund or no refund at all.  The RMA number will be provided to you via e-mail and must be clearly printed on the outside of the box.  All items must be returned as new, in an unused condition, with all parts intact, and in the original packaging.

Provide your name, address, phone number, e-mail address and the reason for the return.  We highly recommend that you provide us with tracking information on your return shipment.

Your return has 30 days from the date of RMA approval to arrive at the designated shipping warehouse location. NO EXCEPTIONS. Items arriving after the 30 day period will not be accepted and no refund will be processed.

Non-defective bird cages and metal play stands returned are subject to a 15% returns fee (unless otherwise noted), plus the amount we paid to ship the item to you. All Toys are non-returnable.

Orders must be cancelled before the product has shipped and within 24 hours of order placement, or they will be deemed a product return and fall under the rules of the above Return Policy. If an order is refused delivery by the purchaser, it will be assessed a $20 refusal fee in addition to the return shipping charges. Layaway cancellations will incur a $20 fee.